Delivery & Exchange Information

Delivery & Exchange Information

We aim to deliver your skincare products safely and on time. Orders are processed within the stated processing period, with delivery times depending on your location and selected shipping method. Customers will receive order and shipping updates where applicable.

If you receive a damaged, incorrect, or defective product, please contact our customer support team within the specified timeframe. Eligible products may be exchanged according to our exchange policy and applicable conditions.

Products must generally be unused, unopened, and returned in their original packaging to qualify for an exchange. Certain items may not be eligible for exchange due to hygiene and safety requirements.

Delivery charges, exchange eligibility, and return shipping responsibilities may vary depending on the situation. Please review our complete Delivery, Return & Exchange Policy before placing an order.

For assistance with delivery, exchanges, or damaged products, contact our customer support team with your order details.